Thank you for shopping at PT. FYSM PRODUCTION INTERNATIONAL. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
- The product was purchased in the last 30 days
- The product is in its original packaging
- The product isn't used or damaged
- You have the receipt or proof of purchase
- You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Number (RMN), contact us:
- By email: [email protected]
- By phone number: +62 81337900561
Send the product with its original packing and the receipt or proof of purchase and the RMN number, to:
PT. FYSM PRODUCTION INTERNATIONAL
Jl. Raya Sanggingan, Kedewatan, Kecamatan Ubud, Kabupaten Gianyar, Bali 80561
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from PT. FYSM PRODUCTION INTERNATIONAL.
Sale items
Unfortunately, sale items cannot be refunded. Only regular priced items can be refunded.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: [email protected]
- By phone number: +62 81337900561